Refund and Returns Policy

CLAIMS AND REFUNDS

  1. The company’s maximum liability is limited to the net invoice value of each item under claim.
  2. No claims will be admitted by reason of financial or consequential loss sustained by the purchaser or his/her customers.
  3. Any claims for in-transit damage not raised within 24hours of receipt will not be processed
  4. No claims will be admitted after materials supplied have been cut, processed, printed, ruled or otherwise made less saleable than at the time of delivery. Goods being returned for credit as a result of customer error (over ordering, your customers cancellation, change of colour, etc) will incur a $40 restocking fee, or 10% of the value of the goods (whichever is greater) plus the freight cost in returning the goods to the Special Equipment store.
  5. No other claims will be admitted unless lodged within five (5) days of delivery.

PAYMENT FOR GOODS AND TITLE TO GOODS

  1. Goods supplied by the company to the purchaser shall be at the purchasers’ risk immediately upon delivery to the purchaser of the goods to the purchaser or upon delivery of the goods to the purchasers’ custody (whichever is the sooner). The purchaser should insure the goods thereafter against such risks as it thinks appropriate.
  2. Property of the goods supplied by the company to the purchaser will not pass to the purchaser until such time as the goods, the subject of the delivery contract and all other goods supplied by the company have been paid for in full. Until such time as the goods have been paid for in full, the purchaser shall store the goods in such a manner as to show clearly that they are property of the company.
  3. Until such time as the goods have been paid for in full, the purchaser is at liberty to use the goods in the ordinary course of the purchaser’s business and to sell the goods in the ordinary course of its business, as agent for the company grants the purchaser credit.
  4. The purchaser and the company agree that the company shall have the right to re-enter and re­ take possession of the goods if payment is not made in accordance with the usual terms of credit and that for the purposes of the clause the purchaser irrevocably agrees to grant access to the company or its agents, and to render all necessary assistance in delivering possession to the company or its agents.
  5. The company retains its right to trace its title to the goods, into any other goods to any fund or funds of money into which the goods may have been manufactured, converted or incorporated.
  6. The conditions of sale shall be governed by and construed in accordance with the laws applying in the state of Queensland, and the company and the purchaser agree to submit to the non-exclusive jurisdiction of the courts of that state.

EQUIPMENT AND WARRANTY

Equipment or machinery sold by S.E that may require repair or replacement during the specified warranty period must be returned at purchaser’s expense to S.E Brisbane or S E Sydney This excludes larger equipment (e.g. large Guillotines) that would require on-site attention.

S.E may organise couriers to collect goods for return, however this cost would be charged to the customers account. Cost of freight to return repaired or replaced goods will also be bourn by the purchaser and charged to their account. Please ensure all goods are appropriately packaged for transport. Damage in transit is not covered under warranty conditions.

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